Cancellation & refunds

Last updated 17 October 2026

How to cancel

The account owner or an admin can cancel at any time: in the app go to More → Billing & plan → Manage billing → Cancel plan. You can also email support@clockinsite.com and we'll do it for you.

During the free trial

If you cancel during the 14-day free trial you won't be charged anything. The app stays usable until the trial would have ended.

After the trial

• Plans are paid monthly in advance. When you cancel, your plan stops renewing and you keep full access until the end of the month you've paid for.
• We don't give refunds for part-used months, or for months where the app wasn't used.
• If you were charged by mistake (for example charged twice, or charged after you cancelled), tell us within 30 days and we'll refund it in full.

Changing plan

You can move to a bigger or smaller plan at any time in Manage billing. The difference is worked out by Stripe for the rest of the month and added to, or taken off, your next bill.

What happens to your data

• After a plan ends, the account is paused. Nobody can use it, but nothing is deleted straight away, so you can come back.
• Paused accounts are permanently deleted 90 days after the plan ended, unless you start a plan again.
• If you want your records (hours, timesheets, documents) before then, email us and we'll send them to you.
• The account owner can also delete the whole firm and its data straight away from More → Delete account.

Business customers

CLOCK IN is sold to businesses, so the 14-day consumer cancellation right doesn't apply. The free trial gives you the chance to try it first.