Terms of service

Last updated 17 October 2026

These terms are an agreement between Nathan Lee trading as CLOCK IN ("CLOCK IN", "we", "us") and the business that signs up ("the customer", "you"). They cover the CLOCK IN website at www.clockinsite.com, the CLOCK IN apps and everything in them (together, "the service"). By creating an account or starting a trial you agree to these terms on behalf of your business.

1. Who it's for

CLOCK IN is sold to businesses, not to consumers. The person who signs up must be allowed to act for the business. Your staff use the service under your account; you are responsible for who you invite and approve, and for what they do in it.

2. What the service does

CLOCK IN lets your team clock in and out (recording the time and location at those moments), keep hours and timesheets, approve and pay hours, and, depending on the sections you switch on, manage jobs, snag lists, documents, holidays and stock. We may improve, change or add features over time. We won't remove a main feature you pay for without telling you first.

3. Free trial and payment

• New businesses get a 14-day free trial. A card is taken at the start of the trial but nothing is charged until it ends.
• If you don't cancel before the trial ends, your plan starts and is charged monthly in advance on the same day each month until you cancel.
• Plans are a flat monthly price by team size: Small team £49 (up to 10 people), Growing firm £99 (up to 30 people), Large firm £149 (up to 60 people). Prices are in pounds sterling.
• Payments are handled by Stripe. We never see or store your full card number.
• If a payment fails we'll let you know and Stripe will retry. If it still isn't paid, we may pause your account until it is.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing date after the notice.

4. Cancelling

You can cancel at any time in the app under Billing → Manage billing. See our cancellation and refund policy for what happens next.

5. Your responsibilities

• Keep passwords safe and tell us straight away if you think an account has been misused.
• Use the service lawfully. In particular, you are the employer: you must tell your staff that the app records the time and location when they clock in and out, and why, and have a lawful basis for it under UK data protection law. Our privacy policy explains what is collected.
• Check the hours, pay figures and documents in the app before relying on them. CLOCK IN is a record-keeping tool; it does not give payroll, tax, employment or health and safety advice.
• Don't upload anything unlawful, harmful or that you don't have the right to share, and don't try to break, overload, copy or get around the security of the service.

6. Your data

Everything your business puts into CLOCK IN stays yours. We only use it to run the service for you, as set out in the privacy policy. For your staff's personal data you are the controller and we act as your processor; the data processing terms in the privacy policy form part of these terms.

7. Availability

We work hard to keep CLOCK IN running all the time but can't promise it will never be interrupted, for example during maintenance or if one of our hosting providers has a problem. Location depends on the phone's GPS and may sometimes be inaccurate or unavailable.

8. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we are not liable for loss of profit, revenue, business or data, or for indirect or consequential loss, and our total liability in any 12 months is limited to the amount you paid us in that period.

9. Suspending or ending an account

We may suspend or close an account that breaks these terms, is used unlawfully, or isn't paid. Where we can, we will warn you first and give you a chance to put it right.

10. Changes to these terms

We may update these terms. If a change matters, we'll tell account owners by email at least 30 days before it applies. Using the service after that means you accept the new terms.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

12. Contact

Questions about these terms: support@clockinsite.com.